FAQs
Frequently Asked Questions
What is Riyadh Al Jannah?
Riyadh Al Jannah is a luxury premium fragrance oil brand offering premium fragrance oils and hair mists crafted to elevate your everyday experience. Our scents are inspired by the finest ingredients from around the world.
Are your products alcohol-free?
Yes! All of our fragrance oils are 100% alcohol-free, making them long-lasting, skin-friendly, and suitable for all skin types.
How long do the scents last?
Our fragrance oils are highly concentrated and can last anywhere from 8 to 24 hours depending on your skin type and how you apply them. A little goes a long way!
How do I apply fragrance oil?
Apply a small amount to your pulse points — wrists, neck, behind the ears, and inner elbows. You can also apply to your clothing or hair for a longer-lasting effect.
Do you offer a membership programme?
Yes! Riyadh Al Jannah offers Bronze, Silver, and Gold membership tiers, each with exclusive perks and benefits. Visit our Memberships page to find out more and join today.
How long does delivery take?
Standard UK delivery typically takes 3–5 working days. Express delivery options are available at checkout. International delivery times vary by destination.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with your tracking details. You can use this to monitor your delivery in real time.
What is your returns policy?
We accept returns within 14 days of delivery, provided the product is unused and in its original packaging. Please contact us at Riyadhaljannahltd@gmail.com to initiate a return.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Shop Pay. All transactions are secure and encrypted for your peace of mind.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible at Riyadhaljannahltd@gmail.comWe will do our best to accommodate your request before the order is dispatched.
How do I contact Riyadh Al Jannah?
You can reach us via email at info@riyadhaljannah.com. We aim to respond to all enquiries within 24–48 hours.
Find answers to frequently asked questions about Riyadh Al Jannah fragrance oils, hair mists, orders, shipping, returns, and more.
Get quick answers to your questions about our luxury fragrance oils, hair mists, membership tiers, delivery, returns, payments, and customer support.